Terms & Conditions

1. Delivery
Delivery For orders to be delivered to you by Omniva courier the next working day, please submit them by 15:00. Couriers arrive between 15:30-16:30, which usually gives us enough time to assemble and pack the desired goods. We will certainly try to assemble later orders for the same day, but depending on the situation, this may not always be possible, and the shipment will be postponed to the next working day. 

2. OMNIVA

By choosing the Omniva delivery method, we send the order to the Omniva parcel machine specified as the pick-up location when placing the order. The goods sent from us reach you within an average of 1-2 working days via Omniva. Orders placed before 15:00 are more likely to reach you the next day! Free delivery throughout Estonia for wholesale customers with orders over €400+VAT. Free delivery for online orders over €50+VAT!

 

3. BK Estonia Tallinn office outdoor parcel machine

By choosing the BK Estonia Tallinn parcel machine delivery method, we assemble the order (Mon-Fri 8:30-16:45) and insert the package into the parcel machine (Järveotsa tee 50c, Tallinn). The pick-up code (6-digit number) is sent via SMS or email.

The package can be picked up at Järveotsa tee 50c, Tallinn (in front of the main entrance) 24/7 after receiving the code.

Orders placed before 16:45 are more likely to reach the parcel machine the same day!

 

4. BK Estonia Tartu office outdoor parcel machine

By choosing the BK Estonia Tartu parcel machine delivery method, we assemble the order (Mon-Fri 8:30-16:45) and insert the package into the parcel machine (Tähe 106b, Tartu). The pick-up code (6-digit number) is sent via SMS or email.

The package can be picked up at Tähe 106b, Tartu (in front of the main entrance) 24/7 after receiving the code.

Orders placed before 16:45 are more likely to reach the parcel machine the same day!

 

1. Finding and adding a suitable product 

Goods are divided into groups (GSM, video, locks, etc.) for more convenient browsing. The security devices e-shop has a search function that allows you to search for goods by word, phrase, or code. To navigate the menu, click on the name of the product group at the top of the e-shop, to which the respective product belongs. Then all the goods belonging to this group or subgroups will be displayed. Find a suitable product, if desired, change the default quantity to a larger one and click the "Add to cart" button. While in the product list, you can also drag goods to the cart by clicking the left mouse button on the product, holding it down, and then dragging it to the cart. The number in the cart will increase accordingly with the added item, and a note will appear next to the product indicating that it has been added. You can then continue to browse the store and add other items to the cart. You can view the contents of your cart by clicking on the cart at the top right.

 

2. Reviewing the cart and adjusting quantities

In the open cart, you see all the products, quantities, and prices. If you want to change the quantity of products in the cart, simply enter the new quantity number in the "Quantity" field, and the system will automatically calculate the new total. Adding something to the cart does not oblige you to buy it – you can empty the cart or remove individual items at any time by clicking the cross at the top right of the product line. To complete the purchase, click the "Order" button. Before doing so, you must read and confirm that you agree to the terms of ordering.

 

3. Entering the buyer's information

Enter the payer's information into the order. Fields marked with an asterisk are mandatory. Please fill these out accurately as the invoice will be generated based on this information. It is also necessary to enter a contact phone number for faster service.

Choose the delivery method for the goods according to the instructions.

 

4. Choosing the delivery method

ELS Mail Order Courier: The courier will call you to arrange a delivery time. Shipments to companies and institutions will be delivered to the address specified in the order. If the office is closed and the contact phone does not answer, the courier will take your package to the nearest post office, and you will be notified of the package's arrival. You can then collect the package from the same post office. For individuals, the courier will call before delivering the goods and arrange a time for delivery.

Omniva Parcel Machines: After confirming the order, an Order Confirmation will be sent to your email. Please email us at [email protected] or call us to inform us at which parcel machine you want to receive the shipment. Information available at https://www.omniva.ee/abi/kaart. Please be sure to include the Order Number, which you will receive after confirming the order.

Pick-up in Tallinn: You can pick up the goods from our office at Järveotsa tee 50C, Tallinn on working days Mon-Fri 8:30-17:00.

Pick-up in Tartu: You can pick up the goods from our office at Turu 34, Tartu on working days Mon-Fri 8:30-17:00.

 

5. Placeing the order

Your order summary will be displayed. If necessary, you can change anything by clicking the "Edit" button. To place the order, click the "Pay" button.

 

6. Payment

You will receive an email with an Order Confirmation along with our bank details and the amount due, or a prepayment invoice which we expect to be paid within 3 days. By selecting payment via Bank Link, you can pay immediately after confirming the order. If payment via Bank Link fails, the order will be automatically canceled after 2 hours. If the prepayment invoice is not paid within 3 days, we consider it your wish to cancel the purchase and cancel your order.

 

7. Product prices

All prices in the bkeesti.ee e-shop are in euros (EUR) and include VAT unless otherwise stated.

 

8. Terms of Use for Security Devices E-Shop at www.bkeesti.ee

BK Eesti OÜ, registration code 10022238, postal address and office location Järveotsa tee 50C, Tallinn 13520 (hereinafter referred to as the Service Provider), and the client who places an order on bkeesti.eeand identifies themselves by entering their personal data into the order (hereinafter referred to as the Service User), conclude this bkeesti.eeTerms of Use agreement (hereinafter referred to as the Terms of Use).

    1.  E-Shop

        1.1 bkeesti.eeis an online store created by the Service Provider for selling products to the Service User.

        1.2 bkeesti.eeis a registered trademark owned by the Service Provider.

    2. General Provisions

        2.1 The parties to the agreement follow the Law of Obligations Act, other laws and regulations of the Republic of Estonia, and the agreements specified in the Terms of Use.

        2.2 The Service Provider has the right to make changes to the services offered on bkeesti.eeat any time.

        2.3 The Service Provider has the right to unilaterally change the terms of the Terms of Use without the obligation to notify the Service User.

    3. Products and Making Purchases

        3.1 The displayed products are usually in stock, and if the products run out, the respective notice will be displayed next to the products. The availability of products displayed on bkeesti.ee may change due to technical problems in the warehouse or bkeesti.ee programs.

        3.2 If the product is out of stock and the order cannot be fulfilled, a bkeesti.ee employee will contact the Service User, offer a possible new delivery time or replacement with an equivalent product of the same price and quality, or refund the money to the Service User. The money will be refunded no later than ten (10) calendar days.

        3.3 The displayed product images are illustrative and may differ from the actual product on bkeesti.ee. The product descriptions on bkeesti.ee are not exhaustive and may contain unintentional errors.

        3.4 The products offered on bkeesti.ee are sold to both individuals and legal entities.

        3.5 The Service User confirms that they are at least 18 years old.

        3.6 The Service User selects the desired products, is obliged to enter the required information for fulfilling the order (first name, last name, contact phone number, email address, delivery address, postal code), and pay for the product using the chosen method (bank link, invoice, or installment).

        3.7 The Service User is obliged to provide accurate information when placing the order. The Service Provider is not responsible for non-fulfillment of the order due to incorrect information provided by the Service User or any consequences arising therefrom.

        3.8 The sale occurs when the Service User has placed an order on bkeesti.ee, entered all necessary information, and paid for the order.

    4. Prices

        4.1 All prices on bkeesti.ee are in euros (EUR) and include VAT.

        4.2 The Service Provider has the right to change the prices displayed on bkeesti.ee at any time. If the Service Provider has changed the prices on bkeesti.ee after the Service User has placed and paid for an order, the Service Provider is obliged to deliver the corresponding products at the prices valid at the time of the order. The Service User does not have the right to demand compensation for the price difference.

    5.  Delivery Time and Terms

        5.1 The Service User has the right to choose between different methods of receiving goods.

        5.2 Goods will be delivered to the Service User (to the delivery address specified in the order) within up to 7 working days.

        5.3 The ordered goods will only be handed over to the Service User specified in the order upon presentation of an identity document.

    6.  Withdrawal from the Agreement before Fulfillment by the Service Provider

        6.1 If the Service User wishes to withdraw from the agreement after placing the order and before its fulfillment by the Service Provider, the Service User is obliged to notify the Service Provider in writing as soon as possible. The written notice must be sent to the email address [email protected]. The email must include the order date and order number from which the withdrawal is requested, and the Service User's contact details (first name, last name, contact phone number).

        6.2 If the withdrawal notice reaches the Service Provider after the fulfillment of the agreement by the Service Provider, the withdrawal from the agreement will be handled according to the Terms of Use point 7 – Exchange and Return Rights.

        6.3 The Service Provider will refund the amount paid by the Service User no later than thirty (30) calendar days after receiving the withdrawal request.

        6.4 The refund will be transferred to the same bank account from which it was received by the Service Provider.

    7. Exchange and Return Rights

        7.1 Goods purchased from bkeesti.ee have a fourteen (14) calendar day return right.

        7.2 If the goods purchased through the e-shop are not suitable for any reason, you have the right to return or exchange the product within 14 days. The product packaging must be opened without damaging it, all GSM devices must be equipped with the included antenna before turning on the power to avoid transmitter burnout. Damage caused by turning on without an antenna is not covered by the warranty. The returned goods must not be damaged, dirty, or show other signs of use, and must be in their original packaging. You must also retain the purchase invoice. We will transfer the money for the returned product to your bank account within 10 working days of receiving the goods. The exchange and return right for products purchased on-site applies only in case of defects; defect-free goods cannot be returned or exchanged.

        7.3 The return right does not extend to opened accessories (bags, holders, etc.) and computer software, or products containing computer software.

        7.4 To return a product, a corresponding application must be submitted to the email address [email protected].

        7.5 When returning, the purchase invoice and the manufacturer's warranty card with filled-in information, if required, must be presented.

        7.6 Upon return, the Service User will be refunded no later than ten (10) calendar days after the return of the product.

        7.7 The refund will be transferred to the same bank account from which it was received by the Service Provider.

        7.8 The usual return costs up to the amount of ten (10) euros will be borne by the Service User, except if the delivered item does not match the order.

        7.9 If, after the return, it is found that the returned product does not comply with the conditions specified in points 7.1 to 7.5 of the Terms of Use, the money will not be refunded. The costs associated with returning the product will be covered by the Service User.

    8. Claims Procedure

        8.1 The Service Provider is responsible for non-conformities of the product with the terms of the contract that arise within two (2) years from the transfer of the product to the Service User (Law of Obligations Act § 218 (2)).

        8.2 The Service User must notify the Service Provider of non-conformities with the terms of the contract no later than two (2) months after becoming aware of the non-conformity, i.e., submitting a claim (Law of Obligations Act § 220 (1)). 8.3 Claims are handled in accordance with the "BK Eesti OÜ Claims Handling Procedure" attached as Appendix 1 to the Terms of Use.

    9.  Personal Data and Its Use

        9.1 The Service User gives clear and informed consent to the Service Provider for processing their personal data.

        9.2 The personal data entered by the Service User when placing the order is added to the Service Provider's customer registry and used for providing sales services and offering goods to the Service User.

        9.3 The source of personal data is the establishment of a customer relationship when registering an order on bkeesti.ee.

        9.4 The personal data to be registered includes: first name, last name, contact phone number, email address, address: city, street, house, apartment, postal code.

        9.5 Personal data is processed by BK Eesti OÜ, registration code 10022238, postal address Järveotsa tee 50C, 13520 Tallinn.

        9.6 Personal data necessary for delivering the goods to the Service User will be forwarded to courier companies.

        9.7 The protection of personal data is ensured by security measures.

        9.8 The Service Provider undertakes not to disclose registered personal data to third parties.

        9.9 The Service Provider undertakes to disclose the Service User's personal data if required by law.

        9.10 The Service User has the right to check their personal data, as well as to modify or remove it from the registry.

        9.11 The Service User gives consent to the Service Provider to send an order confirmation to the email address entered when placing the order.

    10. Liability

        10.1 The Service User undertakes to use the bkeesti.ee service only for purposes that comply with laws and good practices.

        10.2 The Service User is responsible for all costs related to acquiring and maintaining the equipment, software, and data communication systems necessary for using the bkeesti.ee service, as well as other costs arising from the use of the bkeesti.ee service. 10.3 The Service User is fully responsible for any damage caused to the Service Provider, other bkeesti.ee service users, or third parties due to the use of the bkeesti.ee service in violation of the Terms of Use, laws, or good practices.

    11. Disputes

        11.1 Disputes related to the Terms of Use will be resolved through negotiations between the parties. If an agreement cannot be reached, the dispute will be resolved in court according to the laws of the Republic of Estonia.

    12. Terms of Use

        12.1 Familiarization with the terms specified in the Terms of Use is mandatory for the Service User.

        12.2 By placing an order and checking the box "I agree with the terms of use of bkeesti.ee," the Service User agrees that they have familiarized themselves with, understood, and agree to the terms specified in the Terms of Use.

 

Appendix 1 to the Terms of Use – BK Eesti OÜ Claims Handling Procedure

 

    1. The products purchased from bkeesti.ee are subject to a 2-year claim period stipulated by § 218 (2) of the Law of Obligations Act.

    2. Definitions

        2.1 Expertise – An expertise carried out by BK Eesti OÜ (in some cases also the importing company of the product) to determine the presence and cause of a defect in the product.

        2.2 Independent Expertise – An additional paid expertise carried out by an independent expert at the request of the customer if the customer is not satisfied with the results of the expertise conducted by BK Eesti OÜ.

    3.  Claims can be made for manufacturing and material defects.

    4.  The claim period starts from the date of receipt of the goods.

    5.  The basis for a claim is the sales invoice and the completed manufacturer's warranty card, if required.

    6.  Claims can be submitted to the bkeesti.eeoffice, Järveotsa tee 50C, Tallinn.

    7.  BK Eesti OÜ is not responsible for the following defects:

        7.1 disturbances in the operation of the product caused by accidental or intentional damage by the user;

        7.2 disturbances in the operation of the device caused by changes to the technical characteristics of the device made by a person or service not certified by the manufacturer;

        7.3 disturbances caused by disregarding the user manual of the product;

        7.4 disturbances in the operation of the product caused by using the product in environmental conditions not intended for it;

        7.5 disturbances in the operation of the product caused by lightning or other natural phenomena (force majeure);

        7.6 disturbances caused by connecting the computer or other device to an improper power supply (including an ungrounded power supply);

        7.7 defects in the operation of the product caused by connecting devices while they are powered on;

        7.8 defects in the operation of the computer caused by disregarding the parameters set by the manufacturer for the computer components;

        7.9 defects if the serial numbers, control stickers, or marking stickers on the products and parts are tampered with, replaced, or removed.

        8.  BK Eesti OÜ is not responsible for the preservation of data on the device brought in for repair.

        9.  If the product brought in for repair has not been used according to the conditions specified in this procedure and the Terms of Use, the right to submit a claim does not apply to the product, and with the customer's consent, BK Eesti OÜ will repair the product according to the current price list.

        10. The claim must be submitted in Estonian and describe the defect on the product as clearly as possible.

        11. The claim will not be resolved if BK Eesti OÜ proves that the defects in the goods are due to the consumer's fault.

        12. BK Eesti OÜ is obliged to carry out an expertise within six (6) months from the date of sale to determine the cause of a defect in the event of disagreements. If the result shows that the defect is due to the customer's fault, but the customer does not agree, the customer has the right to demand an independent expertise. If the result of the independent expertise is against the customer, the costs of the independent expertise will be covered by the customer.

        13. If the customer submits a claim about a product after six (6) months from the purchase date and it turns out during the repair that the product is defect-free, the costs incurred will be covered by the customer according to the applicable price list.

        14. If it is impossible to repair the product that is the basis for the claim or its production has been discontinued, BK Eesti OÜ reserves the right, with the customer's consent, to replace the product with an equivalent one. Effective from 01 November 2011

 

9. Processing of Customer's Personal Data

    1.  to the courier service provider to the extent necessary for delivering products to the customer or using the service;

    2.  for the management of the online store and customer service assurance. The customer's personal data is processed exclusively for the purpose of fulfilling the order, and authorized processors ensure the same level of personal data protection as the online store. The customer has the right to review their personal data at any time and request the correction or deletion of this data unless otherwise provided by law. If the customer has expressed a wish to receive newsletters from the online store, they have the right to unsubscribe at any time by sending a corresponding notification to the online store's email address [email protected] or by clicking the relevant link provided in each offer.

 

10. Cookies

The website www.bkeesti.ee uses cookies (small data files stored on your computer when visiting the website). Cookies allow for personalizing the customer's user experience and improving the functionality of the website. If desired, you can block the storage of cookies in your web browser, but this may disrupt some functions of the online store.

 

11. Dispute Resolution

If the buyer has any complaints regarding the online store, they must be sent to the email address [email protected] or call +372 6506901. If the buyer and the online store are unable to resolve the dispute by agreement, the buyer can contact the Consumer Disputes Committee. The Consumer Disputes Committee has the authority to resolve disputes arising from the agreement between the buyer and the online store. Reviewing the buyer's complaint in the committee is free of charge. The buyer can also contact the European Union's online dispute resolution platform.

 

12. Consumer Rights

You have the right to exchange or return goods ordered from the e-shop within 14 days. The returned product must be in its original packaging and unused. The products sold are subject to a 2-year claim period as stipulated in § 218 (2) of the Law of Obligations Act. The claim period starts from the date indicated on the delivery document prepared at the time of delivery of the goods to the customer.

 

13. Price of System Error 

BK Eesti OÜ reserves the right not to sell the goods if the price is incorrect due to a system error or if the discount is greater than allowed by the campaign rules.

    1. GENERAL

        1.1. BK Eesti OÜ mediates the manufacturer's warranty and warranty procedures for the sold equipment and performs warranty repairs for certain equipment.

        1.1.1 BK Eesti OÜ mediates the manufacturer's warranty for up to 2 years or for a longer period as stipulated by the manufacturer. After the warranty period ends, the mediation of the manufacturer's warranty is subject to agreement.

        1.2. The basis for performing warranty service is the invoice/delivery note issued by BK Eesti OÜ and the device with an intact serial number. If the serial number of the device is damaged or unreadable, BK Eesti OÜ has the right to refuse free warranty repairs.

        1.3. The product must be brought to warranty service or a service center in its original completeness (if modifications have been made to the set, this must be notified when bringing the product to warranty).

        1.4. The customer is obliged to pick up the device within six (6) months from the completion of the work. If this deadline is exceeded, BK Eesti OÜ has the right to dispose of the device.

    2. WARRANTY PERIOD

        2.1. The warranty period is valid from the moment of transfer, which is indicated on the invoice/delivery note.

        2.2. The warranty period may vary for different products.

        2.3. Warranty period: 2 years warranty - All goods except batteries.

    3. WARRANTY EXECUTION

        3.1. Warranty repairs are performed at the BK Eesti OÜ office, the manufacturer's service center, or the manufacturer’s factory.

        3.2. The transportation of devices for warranty service to BK Eesti OÜ is at the customer's expense.

        3.3. If it is impossible to repair the device during the warranty period and its production has ended, the device will be replaced under warranty with an equivalent or better one. If replacement is not possible, the purchase amount will be refunded.

    4. NOT COVERED BY WARRANTY:

        4.1. Consumable parts (e.g., batteries) and packaging and documentation;

        4.2. Software, including pre-installed software on the device, and malfunctions caused by software;

        4.3. Operational malfunctions and physical damage caused by accidental or intentional physical damage or foreign objects, liquids, insects, excessive dust, etc. getting into the device;

        4.4. Operational malfunctions and physical damage caused by malfunctioning electrical systems (e.g., lack of grounding), power outages, or voltage fluctuations;

        4.5. Operational malfunctions and physical damage caused by using non-original parts or unsuitable accessories;

        4.6. Operational malfunctions caused by improper use of the devices, ignoring the requirements of the user manual (using the product in different environmental conditions than intended).

    6. ACTION IN CASE OF DEFECT

        6.1. Find the purchase invoice.

        6.2. Deliver the product to the BK Eesti OÜ office. Don't want to pay the whole amount at once? Pay in installments! Use BK Eesti hire purchase for paying for products or services – the most affordable, convenient, and fastest installment option in Estonia! Add products to your cart, confirm your order, and choose the BK Eesti hire purchase option from the payment methods. During payment, choose the suitable period, the amount of the monthly installment, and conveniently sign with an ID card or Mobile-ID. BK Eesti hire purchase is an extremely fast and convenient payment solution that helps create a payment schedule based on your chosen period. This payment solution makes a decision in real-time and helps complete the purchase in less than 60 seconds. The provider of BK Eesti hire purchase is ESTO AS (reg. code 14180709).

 

Järelmaksu tingimused:

• Intress alates 0%

• Lepingutasu alates 0 eurost

• Periood kuni 4 aastat

BK Eesti järelmaksu saavad taotleda kõik 18-70-aastased Eesti Vabariigi kodanikud. BK Eesti järelmaksu on võimalik vormistada kiirelt ja mugavalt ka juriidilisele isikule.

TÄHELEPANU! Iga järelmaks on finantskohustus. Enne järelmaksulepingu sõlmimist tutvuge vastava teenuse tingimustega ning vajadusel konsulteerige asjatundjaga. Näiteks 2049-eurose laenusumma puhul 12 kuuks fikseeritud intressiga 14% aastas ja lepingutasuga 14.90 eurot on krediidi kulukuse määr 31.12%, kuumakse suurus 197.14 eurot ning tarbija poolt tagasimakstav kogusumma 2365.68 eurot.